Warranty Policy

Reliable Products. Dependable Support.

Thank you for choosing SUNBLANE – Your Kitchen Partner.

At SUNBLANE, we are committed to providing dependable kitchen appliances backed by after-sales support. This Warranty Policy explains the warranty coverage, exclusions, service requirements and customer responsibilities applicable to eligible SUNBLANE products.

Warranty coverage may vary according to the product category, model and component. Customers should always refer to the warranty information provided with their specific product.

1. Warranty Coverage

For eligible SUNBLANE Kitchen Chimneys, the following warranty may apply:

12-Year Warranty on Motor

SUNBLANE provides a 12-year warranty on the motor of eligible kitchen chimney models.

This extended warranty applies specifically to the motor and does not automatically extend the same warranty period to other parts or components of the appliance.

1-Year Comprehensive Product Warranty

Eligible SUNBLANE kitchen chimneys are covered by a 1-year comprehensive warranty on covered functional parts, subject to the exclusions and conditions mentioned below.

The exact warranty applicable to your model will be the warranty stated on the product page, invoice, warranty card or official product documentation.

2. Warranty Period

The applicable warranty period starts from the original date of purchase by the customer.

Customers should retain the original:

Purchase invoice
Order details
Warranty card, where supplied
Product model details
Product serial number, where applicable

Valid proof of purchase may be required before warranty service can be provided.

3. Genuine SUNBLANE Products

Warranty benefits are available only for genuine SUNBLANE products purchased through SUNBLANE or an authorised dealer/seller, subject to applicable warranty terms.

Products should carry the applicable original identification, model and/or serial information.

Warranty claims may be subject to verification of product authenticity and purchase information.

4. What Is Covered Under Warranty?

Subject to the applicable product warranty, SUNBLANE may provide repair or replacement of eligible defective functional components where a covered defect occurs during normal domestic use.

Depending on the nature of the issue, SUNBLANE may choose to:

Inspect → Repair → Replace the defective component → Provide another appropriate resolution

The appropriate resolution will depend on technical assessment, component availability and applicable warranty terms.

5. Parts Not Covered Under Comprehensive Warranty

Normal wear-and-tear items, consumable components, cosmetic components and certain accessories are generally not covered under the standard comprehensive warranty unless expressly stated otherwise.

These may include, where applicable:

Charcoal filters
Grease filters
Lamps/Bulbs
Filter locks
Glass visor
Push buttons
Touch buttons/control surfaces
Outer body
Plastic components
Cosmetic parts
Remotes
Accessories
Other consumable or wear-and-tear components

Replacement of these items may therefore be chargeable.

6. Normal Wear & Tear

The warranty is intended to cover eligible manufacturing or functional defects and does not cover deterioration resulting from normal use.

Normal wear and tear may include changes in appearance or performance of consumable/cosmetic components that naturally occur through regular product usage.

Such conditions will not normally be considered manufacturing defects.

7. Proper Product Usage

SUNBLANE appliances must be used according to the operating, safety, cleaning and maintenance instructions applicable to the product.

Kitchen chimneys and cooker hoods should not be:

Handled roughly
Used for unintended purposes
Improperly installed
Improperly cleaned or maintained
Modified without authorisation
Operated contrary to safety instructions

Damage resulting from misuse, negligence or improper handling may not qualify for warranty coverage.

8. Authorised Repair & Service

During the warranty period, repair or servicing affecting warranty-covered components should be performed by SUNBLANE-authorised service personnel or another person specifically authorised by SUNBLANE.

Repair, modification, dismantling or servicing by an unauthorised person may affect warranty eligibility where the unauthorised work causes or contributes to the reported defect.

Customers should contact SUNBLANE customer support before arranging third-party repair of a product under warranty.

9. Warranty May Not Cover

Subject to applicable law and the specific warranty for the purchased product, warranty may not apply to damage or defects resulting from:

Accidental damage
Rough handling
Misuse or negligence
Improper installation
Unauthorised repair
Unauthorised modification
Incorrect electrical supply
Voltage fluctuations or external electrical issues
Improper maintenance
Failure to follow operating instructions
Normal wear and tear
Consumable components
Cosmetic damage
External causes beyond the appliance itself
Physical damage occurring after delivery
Damage caused during shifting or relocation
Pest/insect-related damage
Water ingress where the product is not designed for such exposure

10. Repair & Replacement of Parts

Where a covered component is found defective, SUNBLANE will make reasonable efforts to repair the product.

Where repair is not reasonably possible, an eligible defective component may be replaced, subject to:

Technical assessment
Warranty eligibility
Availability of compatible parts
Product condition
Applicable warranty terms

Replacement parts may be functionally equivalent compatible parts where the exact original component is no longer available.

11. Service & Repair Time

SUNBLANE will make reasonable efforts to address warranty service requests as efficiently as possible.

However, service or repair time may vary depending on:

Customer location
Technician availability
Nature of the fault
Spare-part availability
Product model
Service workload
Logistics requirements

Accordingly, a fixed repair or replacement timeline cannot always be guaranteed.

12. Spare-Part Availability

For older or discontinued models, availability of identical replacement components may become limited.

Where an identical component is unavailable, SUNBLANE may, where reasonably possible, use a compatible or functionally equivalent component.

Any alternative resolution will depend on technical feasibility and applicable consumer rights.

13. Installation & Warranty

Where professional installation is required, customers should follow SUNBLANE’s applicable installation guidelines.

Damage resulting directly from incorrect or unauthorised installation may not be covered under warranty.

Additional installation materials or services, including ducting and other accessories, may be separately chargeable unless specifically included with the purchased product.

14. Service Visit & Other Charges

A product being within its motor-warranty period does not necessarily mean that every service, component or technician visit is free of charge.

Depending on the product, warranty status and nature of the service request, charges may apply for:

Technician visits
Installation
Cleaning
Maintenance
Non-covered components
Consumable parts
Accessories
Out-of-warranty repairs
Additional materials
Services unrelated to a covered defect

Any applicable charges should be communicated according to SUNBLANE’s current service policy.

15. Motor Warranty vs. Comprehensive Warranty

Customers should understand the distinction between these two types of warranty.

12-Year Motor Warranty
Applies specifically to an eligible chimney’s motor, subject to warranty conditions.

1-Year Comprehensive Warranty
Applies to eligible covered functional components for the applicable period, excluding specified consumables, cosmetic parts, accessories and wear-and-tear items.

Therefore, expiry of the comprehensive warranty does not necessarily mean that an eligible motor warranty has also expired.

Similarly, an active motor warranty does not mean every other component or service is covered free of charge.

16. Consequential or Indirect Loss

To the extent permitted by applicable law, SUNBLANE’s product warranty relates to eligible defects in the covered product/component itself.

SUNBLANE will not ordinarily be responsible under this limited warranty for indirect or consequential losses arising from product downtime or inability to use the appliance, except where liability cannot lawfully be excluded.

17. Warranty Claim Process

To request warranty service, customers should contact SUNBLANE through the official service or complaint channel.

Please keep the following information ready:

Customer Name
Registered Mobile Number
Complete Address & PIN Code
Product Name
Product Model
Serial Number, if applicable
Purchase Date
Invoice/Proof of Purchase
Description of the Problem

Photographs or videos of the product/problem may also be requested where they help with preliminary technical assessment.

18. Technical Inspection

Submitting a complaint does not automatically establish that the reported issue is covered under warranty.

SUNBLANE or its authorised service representative may inspect the appliance to determine:

Nature of the fault
Cause of the problem
Warranty status
Condition of the product
Whether repair is possible
Whether parts need replacement
Whether charges apply

The resolution will be determined based on this technical assessment and applicable warranty terms.

19. Warranty Is Non-Transferable

Unless expressly stated otherwise for a particular product, the warranty is intended for the original purchaser and may require valid proof of purchase.

Warranty benefits cannot be assigned or transferred contrary to the applicable warranty terms.

20. Warranty Does Not Affect Statutory Rights

These warranty terms provide contractual warranty benefits offered by SUNBLANE.

Nothing in this Warranty Policy is intended to exclude, restrict or override any consumer right or remedy that cannot legally be excluded under applicable Indian law.

Where applicable law provides the customer with additional mandatory rights, those rights will continue to apply.

21. Complaints & Disputes

SUNBLANE will review warranty complaints based on:

Product condition
Technical inspection
Proof of purchase
Applicable warranty period
Cause of failure
Warranty exclusions
Available service records

SUNBLANE’s technical assessment and warranty decision will apply subject to the applicable warranty terms and consumer rights available under Indian law.

22. Contact SUNBLANE

For Warranty, Installation, Service, Repair or Complaint assistance, please contact SUNBLANE through our official customer-support channels.

SUNBLANE – Your Kitchen Partner

Website: sunblaneindia.com
Customer Care: 97542 61400, 88894 22296
Service Support: 97542 61400, 88894 22296
Email: sunblaneappliances@gmail.com

When contacting customer support, please keep your invoice and product model information available.