Shipping & Delivery Policy
At SUNBLANE, we are committed to making your shopping experience convenient from the moment you place your order until your product reaches your doorstep.
This Shipping & Delivery Policy explains how orders placed through sunblaneindia.com are processed, shipped and delivered.
1. Pan-India Shipping
SUNBLANE provides shipping to serviceable locations across India.
Delivery availability may vary depending on:
- Customer PIN code
- Product availability
- Product size and weight
- Courier or logistics partner coverage
- Regional serviceability
- Local delivery restrictions
For selected products, customers can use the PIN Code Check option available on the product page to check delivery availability for their location.
2. Order Processing
Orders are processed after successful order and payment confirmation.
Once your order is received, it may go through the following process:
Order Placed → Payment Confirmed → Order Processing → Packed → Shipped → Out for Delivery → Delivered
Before dispatch, we may verify the product, delivery information and other order details where required.
Orders placed on weekends, public holidays or during major sale/festival periods may require additional processing time.
3. Shipping & Delivery Time
The estimated delivery time for an order depends on several factors, including:
- Delivery PIN code and destination
- Product availability
- Warehouse or dispatch location
- Courier partner availability
- Product category, size and weight
- Weather or transportation conditions
- Public holidays
- Regional restrictions
- Sale or festive-season order volumes
- Other circumstances beyond our reasonable control
Any delivery estimate displayed during checkout, on an order confirmation or by a courier partner should be treated as an estimated delivery timeline unless specifically stated otherwise.
We always aim to dispatch and deliver orders as efficiently as reasonably possible.
4. Shipping Charges
Shipping charges may vary depending on the product, delivery destination, order value, weight and any promotional shipping offer applicable at the time of purchase.
Where shipping charges apply, they will normally be displayed during checkout before the customer completes the order.
If an order qualifies for free shipping under an applicable offer, the same may be reflected during checkout.
5. Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information while placing an order.
Please carefully check:
- Customer name
- Mobile number
- House/Flat number
- Building or society name
- Street/Locality
- Landmark, where necessary
- City
- District
- State
- PIN code
Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.
6. Changing the Delivery Address
If you notice an error in your delivery address after placing an order, please contact SUNBLANE customer support as soon as possible.
We will try to assist with the requested correction where operationally possible.
However, once an order has been packed, dispatched or handed over to the courier/logistics partner, changing the delivery address may not always be possible.
Any address modification is therefore subject to the order status and courier partner’s capabilities.
7. Order Tracking
Once an order is dispatched, tracking information may be made available through the applicable order communication or customer account, depending on the shipping method used.
Tracking information may include:
- Courier/logistics partner
- Tracking/AWB number
- Shipment status
- Estimated delivery information
Please allow some time after dispatch for the courier’s tracking system to update.
8. Delivery Attempts
Our courier or logistics partner may contact you using the mobile number provided with your order.
Please ensure that:
- Your registered mobile number is active
- Someone is available to receive the shipment
- The delivery address is accessible
- Necessary delivery instructions are communicated when required
If delivery cannot be completed, the courier partner may make another attempt according to its operational procedures.
Repeated unsuccessful delivery attempts may result in the shipment being returned to the sender.
9. Open-Box & Package Inspection
When receiving your order, please inspect the outer packaging before accepting the shipment wherever reasonably possible.
If the package appears severely damaged, crushed, torn, opened or tampered with, we recommend documenting its condition immediately.
Where the courier partner permits package inspection or open-box delivery, customers should follow the courier’s applicable procedure.
Availability of open-box delivery may vary by location, courier partner and product.
10. Damaged Product Received
We take care to package products appropriately for transportation. However, if your order appears to have been damaged during transit, please contact SUNBLANE customer support promptly after delivery.
To help us investigate the issue, you may be requested to provide:
- Order number
- Customer name
- Registered mobile number
- Product details
- Photographs of the outer packaging
- Photographs of the product
- Shipping label photographs
- Unboxing video, if available
- Description of the damage
Please retain the original product packaging and accessories while the issue is being reviewed.
Eligibility for replacement, return or other resolution will be determined according to the applicable return/replacement policy and the circumstances of the case.
11. Wrong Product Received
If you receive a product that is materially different from the product in your confirmed order, please contact SUNBLANE customer support promptly.
Please keep:
- Original packaging
- Product box
- Accessories
- Manuals
- Warranty documents
- Invoice
- Labels and other items received with the shipment
We may request photographs or other reasonable information to verify and resolve the issue.
12. Missing Items or Accessories
If any product, component or included accessory appears to be missing from your shipment, please contact customer support with your order information.
We may verify the package contents, product configuration and shipment records before providing a resolution.
Please note that accessories included with a product can vary according to the particular model, variant and product description.
13. Delayed Shipments
Although we aim to provide efficient shipping, occasional delays may occur due to circumstances outside our reasonable control.
Possible causes include:
- Severe weather
- Transportation disruption
- Courier operational delays
- Natural disasters
- Regional restrictions
- Public holidays
- High seasonal demand
- Unexpected logistical issues
- Incorrect customer information
- Remote-area service limitations
Where tracking information is available, customers are encouraged to check the latest shipment status.
For significant delays, you may also contact SUNBLANE customer support.
14. Installation and Delivery Are Separate Services
For products that require professional installation, product delivery and installation may be separate processes.
Receiving your product does not necessarily mean that installation will occur at the same time.
Where installation service is applicable, installation may need to be scheduled separately after product delivery.
Installation availability, scheduling, service charges, accessories and site requirements may vary depending on the product and location.
For kitchen chimneys, hobs and other installation-dependent products, we recommend reviewing the applicable installation requirements before arranging installation.
15. Large Appliances & Delivery Accessibility
Some SUNBLANE appliances may be comparatively large or heavy.
Before placing an order, customers should ensure that the product can reasonably be moved through the available:
- Main entrance
- Building entrance
- Staircase
- Lift/Elevator
- Doorways
- Kitchen entrance
- Other access points
Customers should also verify product dimensions on the applicable product page where provided.
SUNBLANE or the logistics provider may not be responsible for delivery difficulties resulting from inadequate access at the customer’s premises.
16. Product Availability
Products displayed on our website are subject to availability.
Although we aim to maintain accurate stock information, a product may occasionally become unavailable after an order is placed due to inventory synchronisation, operational issues or other circumstances.
If we are unable to fulfil an order, we may contact the customer regarding the available resolution, including cancellation and refund where applicable.
17. Multiple Products in One Order
If your order contains multiple products, they may sometimes be shipped separately.
As a result, you may:
- Receive multiple packages
- Receive separate tracking numbers
- Receive products on different dates
Separate shipments forming part of the same order do not necessarily indicate that an item is missing.
18. Remote or Restricted Locations
Certain PIN codes may have limited courier coverage.
In some circumstances:
- Delivery may take longer
- Certain products may not be deliverable
- Additional logistics arrangements may be required
- Courier availability may change without prior notice
Delivery is always subject to serviceability at the destination PIN code.
19. Failed or Refused Delivery
A shipment may be returned to us if:
- The delivery address is incorrect
- The customer cannot be contacted
- Delivery is repeatedly unsuccessful
- The recipient refuses the shipment
- The destination becomes non-serviceable
- Other delivery requirements cannot reasonably be completed
Any re-shipping, cancellation or refund arising from a returned shipment will be handled according to the circumstances of the order and applicable SUNBLANE policies.
20. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact SUNBLANE as soon as possible.
Cancellation may be possible if the order has not yet been dispatched.
Once the shipment has been handed over to a courier or logistics provider, cancellation may be subject to our applicable cancellation/return policy and operational feasibility.
21. Returns, Replacements & Refunds
Shipping and delivery issues involving returns, replacements or refunds are governed by SUNBLANE’s applicable Return, Replacement, Refund and Cancellation Policy.
A successful delivery does not automatically determine whether a product qualifies for return or replacement.
Eligibility depends on the reason for the request, product condition and applicable policy terms.
22. Installation-Related Accessories
Certain products, particularly kitchen chimneys and other installation-dependent appliances, may require additional accessories or materials for installation.
Depending on the product and installation location, these may include items such as:
- Duct pipes
- Cowl covers
- Clamps
- Fasteners
- Additional electrical components
- Installation materials
Unless expressly stated as included with the purchased product, additional installation accessories or services may be chargeable separately.
Customers should review the product description and applicable installation terms before purchase.
23. Delivery Verification
At the time of delivery, customers may be required to provide confirmation, OTP, signature or another form of delivery acknowledgement depending on the courier partner.
Please do not share delivery OTPs with unauthorised persons.
A delivery marked as completed by the courier may be investigated if the customer reports that the shipment was not actually received.
24. Force Majeure
SUNBLANE will not be responsible for delays or inability to deliver where caused by events reasonably beyond our control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, civil disturbances, network failures or other extraordinary circumstances.
We will make reasonable efforts to resume normal fulfilment once circumstances permit.
25. Contact SUNBLANE
If you have questions about your shipment or experience a delivery-related issue, please contact SUNBLANE through the official customer support channels listed on our website.
When contacting us about an existing order, please keep the following information available:
Order Number
Customer Name
Registered Mobile Number
Product Name
Delivery PIN Code
Tracking/AWB Number, if available
This will help us identify your shipment and assist you more efficiently.
Shop with Confidence. Delivered with Care.
From powerful Kitchen Chimneys and Cooktops to Hobs, Induction Cooktops, Juicer Mixer Grinders, Geysers, Electric Irons, Immersion Rods and Appliance Spare Parts, SUNBLANE aims to make its home-appliance range accessible to customers across serviceable locations in India.
SUNBLANE