Terms & Conditions

Welcome to SUNBLANE.

These Terms and Conditions (“Terms”) govern your access to and use of sunblaneindia.com, including the purchase of products, use of customer accounts, enquiries, installation requests, service requests, complaints and other services offered through or in connection with the website.

By accessing this website, creating an account, placing an order or using any SUNBLANE service, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return/Refund Policy, Warranty Terms and other applicable policies.

If you do not agree with these Terms, please do not use the website or place an order.

1. About SUNBLANE

SUNBLANE provides kitchen and home appliances through its online platform.

Our product categories may include:

Kitchen Chimneys
Cooktops
Hobs & Hobtops
Induction Cooktops
Juicer Mixer Grinders
Geysers
Electric Irons
Immersion Rods
Appliance Spare Parts
Other kitchen and home appliances introduced from time to time

Products, categories, features and availability may change as our product portfolio develops.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding contract under applicable Indian law to independently make purchases through this website.

Where a person is not legally capable of entering into such a contract, use of the website and purchases should be made under the supervision or involvement of a parent, legal guardian or other legally authorised person, as applicable.

By placing an order, you represent that the information provided by you is accurate and that you are authorised to use the selected payment method.

3. Customer Account

Certain website features may allow or require you to create a customer account.

You are responsible for:

Providing accurate information
Keeping your information updated
Maintaining the confidentiality of your password
Protecting OTPs and authentication information
Restricting unauthorised access to your account

You should notify SUNBLANE promptly if you believe your account has been accessed or used without authorisation.

SUNBLANE will never require you to publicly disclose your password.

4. Product Information

We aim to provide useful and reasonably accurate information about products listed on our website.

Product information may include:

Product name
Model
Size
Dimensions
Colour
Material
Suction capacity
Motor type
Control type
Burner configuration
Filter technology
Auto-clean functionality
Warranty information
Accessories
Technical specifications
Other applicable features

Customers should carefully review the applicable product page before placing an order.

Specifications and features may differ between models and variants.

5. Product Images & Colours

Product images displayed on the website are intended to represent the applicable product as accurately as reasonably possible.

However, actual appearance may vary slightly due to factors such as:

Screen settings
Lighting
Photography
Image processing
Manufacturing variation
Product revisions
Packaging updates

Lifestyle images, kitchen environments, graphical illustrations or promotional visuals may be used for presentation purposes.

Customers should rely on the applicable product description and specifications when making a purchase decision.

6. Prices

Product prices are displayed on the website in Indian Rupees (₹) unless otherwise stated.

Prices may change from time to time due to factors including:

Promotions
Discounts
Product revisions
Market conditions
Tax changes
Commercial decisions

The price applicable to an order will generally be the price displayed and confirmed during checkout, subject to correction of obvious errors.

7. Pricing Errors

Despite reasonable efforts, a product may occasionally be listed with an incorrect price due to a technical, typographical, system or other error.

If an obvious pricing error is identified after an order is placed, SUNBLANE may contact the customer before fulfilment to explain the issue and provide an appropriate resolution.

Where necessary, an affected order may be cancelled and any eligible amount already paid will be refunded through the applicable process.

8. Taxes & Additional Charges

Applicable taxes will be handled according to Indian tax laws and the information displayed on the invoice or checkout page.

Certain additional charges may apply where relevant, including:

Shipping charges
Installation charges
Service charges
Additional installation materials
Optional accessories
Other specifically disclosed charges

Applicable charges should be communicated or displayed where reasonably possible before the relevant service is completed.

9. Orders

Submitting an order through the website constitutes an offer to purchase the selected product(s).

After an order is placed, you may receive an acknowledgement or confirmation containing order details.

SUNBLANE reserves the right, subject to applicable law, to decline or cancel an order in circumstances such as:

Product unavailability
Incorrect pricing
Payment failure
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical errors
Duplicate or suspicious orders
Other legitimate operational reasons

If a prepaid order is cancelled by SUNBLANE after successful payment, an eligible refund will be processed according to the applicable policy.

10. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not necessarily reserve the product.

In rare circumstances, a product may become unavailable after an order has been placed due to stock synchronisation, inventory errors or other operational reasons.

Where an order cannot be fulfilled, SUNBLANE may contact the customer and provide an appropriate resolution.

11. Payment

Available payment methods may be displayed during checkout and can vary from time to time.

Payments may be processed through independent payment gateways, banks or financial service providers.

SUNBLANE does not guarantee the uninterrupted availability of any particular payment method.

A transaction may fail or remain pending because of issues involving:

Customer’s bank
Card issuer
UPI provider
Payment gateway
Network connectivity
Authentication failure
Other technical circumstances

An order may not be treated as successfully paid until the relevant payment confirmation is received.

12. Payment Security

Customers must use only payment methods that they are legally authorised to use.

Never share sensitive information such as:

OTP
UPI PIN
ATM PIN
Internet banking password
Card PIN

with unauthorised persons.

SUNBLANE is not responsible for losses arising from a customer’s voluntary disclosure of confidential payment credentials to an unauthorised third party, subject to applicable law.

13. Shipping & Delivery

Products are shipped to serviceable locations according to our Shipping & Delivery Policy.

Delivery depends on factors including:

PIN-code serviceability
Product availability
Courier coverage
Destination
Product dimensions and weight
Logistics conditions

Delivery estimates are estimates unless expressly stated otherwise.

Customers must provide accurate shipping information.

14. Risk of Shipping Delays

Delivery may occasionally be affected by circumstances outside reasonable control, including severe weather, transport disruption, regional restrictions, public holidays, strikes, natural events or unusually high order volumes.

SUNBLANE will make reasonable efforts to facilitate delivery but cannot guarantee that circumstances outside its reasonable control will never affect estimated delivery timelines.

15. Cancellation

Customers wishing to cancel an order should submit the request as soon as possible.

Cancellation before dispatch may be possible depending on the order status.

Once an order has been packed, dispatched or handed over to the logistics provider, cancellation may be subject to our applicable Cancellation, Return and Refund Policy.

16. Returns, Replacements & Refunds

Returns, replacements and refunds are governed by SUNBLANE’s applicable Return, Replacement & Refund Policy.

Eligibility may depend on circumstances including:

Product condition
Nature of the issue
Time elapsed after delivery
Original packaging
Accessories supplied
Verification of the claim
Product category
Applicable exclusions

Customers should review the applicable policy before placing an order.

17. Warranty

SUNBLANE products may carry different warranty periods depending on the model, product category and component.

For example, certain kitchen chimney models may carry a separate product warranty and extended motor warranty.

The warranty stated on the applicable product page, invoice, warranty card or official warranty terms for the purchased model will apply.

Warranty coverage should not be assumed to be identical across all SUNBLANE products.

18. Warranty Registration & Proof of Purchase

Customers should retain their:

Purchase invoice
Order information
Warranty card, where supplied
Product serial/model information

These may be required when requesting warranty service.

Where warranty registration is available or required for a particular product, customers should complete it according to the applicable instructions.

19. Warranty Exclusions

Subject to the specific warranty terms applicable to a product and applicable law, warranty may not cover issues arising from circumstances such as:

Improper installation
Unauthorised modification
Unauthorised repair
Misuse
Negligence
Physical damage
Incorrect electrical supply
Failure to follow operating instructions
Normal wear and tear
Consumable components
External causes outside the product itself

The specific warranty terms supplied with or applicable to the purchased product will govern warranty claims.

20. Installation

Certain products, particularly Kitchen Chimneys and Hobs, may require professional installation.

Delivery and installation are separate processes unless specifically stated otherwise.

Installation may depend on:

Customer location
Technician availability
Product type
Installation site
Required accessories
Electrical connection
Ducting requirements
Kitchen configuration

Customers should ensure that the installation site is reasonably ready before requesting installation.

21. Installation Charges

Installation charges, where applicable, may differ according to the product, location and work required.

Additional materials or work may involve separate charges, including items such as:

Duct pipe
Cowl
Clamps
Fasteners
Electrical components
Drilling or additional fitting work
Other installation materials

Where possible, applicable additional charges should be communicated before the additional work is performed.

22. Unauthorised Installation or Repair

For products where installation or repair can materially affect safety, performance or warranty, customers are encouraged to use authorised or appropriately qualified technicians.

Damage resulting from improper or unauthorised work may affect warranty eligibility where permitted by applicable warranty terms and law.

23. Service & Complaints

SUNBLANE may provide service, repair, installation and complaint-management support for applicable products.

Customers requesting service may be required to provide:

Name
Contact number
Address
Product model
Serial number
Invoice
Purchase date
Warranty details
Description of the issue
Photographs or videos where reasonably necessary

Service availability and charges may depend on the product, warranty status, location and nature of the requested work.

24. Spare Parts

Spare parts displayed on the website may be designed for particular products or models.

Customers are responsible for checking compatibility before ordering.

Where uncertain, customers should contact SUNBLANE support with the product model details before purchasing a spare part.

25. Promotions, Coupons & Offers

SUNBLANE may periodically provide:

Discount codes
Festival offers
Combo offers
Promotional prices
Free-shipping offers
Other campaigns

Each promotion may have separate eligibility requirements and terms.

Unless expressly permitted:

Multiple coupons may not be combinable
Offers may have validity periods
Certain products may be excluded
Offers may be subject to stock availability

SUNBLANE may modify or withdraw promotions in accordance with applicable law.

26. Customer Reviews

Customers may be permitted to submit reviews, ratings or feedback.

By submitting content for public display, you confirm that the content is based on your legitimate experience or opinion and does not knowingly contain unlawful, misleading, abusive or infringing material.

SUNBLANE may moderate content to address spam, abuse, unlawful material or violations of website policies.

27. Acceptable Use of the Website

You must not intentionally:

Attempt to compromise website security
Introduce malware or malicious code
Gain unauthorised access to accounts or systems
Interfere with website operation
Conduct fraudulent transactions
Scrape or extract protected website content in violation of applicable law
Impersonate another person
Use the website for unlawful activities

SUNBLANE may restrict access where necessary to protect the website, customers or business from misuse.

28. Intellectual Property

Unless otherwise stated, the SUNBLANE website and its original content may include intellectual property such as:

SUNBLANE brand name
Logo
Product photographs
Product graphics
Website design
Text
Product descriptions
Videos
Marketing materials
Catalogues
Promotional creatives

These materials may be owned by SUNBLANE or used under appropriate rights or licences.

Unauthorised commercial copying, reproduction, modification, distribution or exploitation may be prohibited by applicable intellectual-property law.

29. SUNBLANE Brand & Logo

The SUNBLANE name, logo and associated brand identity may not be used in a manner that falsely suggests affiliation, dealership, authorisation, sponsorship or endorsement.

Authorised dealers, distributors or business partners must use SUNBLANE branding according to the permissions and guidelines applicable to their relationship with SUNBLANE.

30. Third-Party Services

The website may interact with third-party providers such as:

Payment gateways
Courier companies
Analytics providers
Communication platforms
Social-media services
Other external services

These independent services may be governed by their own terms and privacy policies.

SUNBLANE is not responsible for independent third-party services beyond the extent required under applicable law.

31. Website Availability

We aim to keep the website available and functional, but uninterrupted operation cannot be guaranteed.

Access may occasionally be affected by:

Maintenance
Software updates
Server issues
Network failures
Security incidents
Third-party service interruptions
Circumstances outside reasonable control

Website features may also be modified, improved or discontinued from time to time.

32. Limitation of Liability

To the maximum extent permitted by applicable law, SUNBLANE’s liability relating to website use, products or services will be governed by the applicable contract, warranty terms and consumer-protection requirements.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable Indian law.

33. Indemnity

To the extent permitted by applicable law, users may be responsible for losses or claims arising directly from their unlawful misuse of the website, violation of these Terms or infringement of another person’s lawful rights.

This provision does not limit any statutory consumer rights available under applicable law.

34. Privacy

Personal information collected through SUNBLANE’s website and services is handled according to our Privacy Policy and applicable law.

Customers should review the Privacy Policy to understand how personal information may be collected, processed, stored and shared.

35. Changes to These Terms

SUNBLANE may update these Terms from time to time to reflect changes in:

Products and services
Website functionality
Business processes
Technology
Policies
Applicable laws or regulations

Updated Terms may be published on this page with a revised Last Updated date.

Changes will apply subject to applicable law and will not unlawfully remove rights that already apply to completed transactions.

36. Governing Law

These Terms are governed by the laws of India.

Any dispute, claim or proceeding will be handled in accordance with applicable Indian law and the jurisdiction rules that legally apply to the transaction and customer.

Nothing in these Terms is intended to restrict a consumer from exercising rights or remedies available under applicable consumer-protection law.

37. Grievance & Customer Support

If you have a question, complaint or concern regarding:

Orders • Payments • Shipping • Returns • Installation • Service • Warranty • Website Use

please contact SUNBLANE through our official customer-support channels.

SUNBLANE
Website: sunblaneindia.com
Customer Care: 97542 61400, 88894 22296
Email: sunblaneappliances@gmail.com
Business Address: S.S. Chimney House Shop No. 03, Jal Seva, Ayodhya Bypass Rd, opposite Adhar Hospital, Karond Chouraha, Murli Nagar, Karond, Bhopal, Madhya Pradesh 462038

Please include your Order Number, Product Model and Registered Mobile Number, where relevant, so that your request can be handled efficiently.