Privacy Policy

At SUNBLANE, accessible through sunblaneindia.com, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, create an account, place an order, submit an enquiry, request installation or service, register a complaint, communicate with us, or otherwise use our products and services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with SUNBLANE, we may collect the following categories of information.

Personal Information

When you create an account, place an order, contact us or request a service, we may collect information such as:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, State and PIN code
• Account information
• Order and purchase information
• Product information
• Service, installation and complaint details
• Warranty-related information
• Communications with our customer support team
• Reviews, ratings and feedback submitted by you

We only seek to collect information reasonably required to provide our products, services and website functionality.

2. Order and Transaction Information

When you purchase a product from SUNBLANE, we may process information relating to your transaction, including:

• Products purchased
• Order number
• Order value
• Discounts or promotional offers applied
• Billing and shipping information
• Payment status
• Shipping status
• Courier or logistics information
• Returns, refunds or cancellations
• Installation or service requirements, where applicable

This information is used to process and fulfil your order and provide appropriate after-sales support.

3. Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers.

Depending on the payment method selected, these providers may process payment-related information required to complete your transaction.

SUNBLANE may receive transaction details such as payment status, transaction/reference number, payment method or other confirmation information necessary for order processing and reconciliation.

We encourage customers to review the privacy policies and terms of the applicable payment service provider.

4. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or page
• Pages visited
• Date and time of visits
• Website interactions
• Approximate location derived from technical information
• Cookie identifiers
• Other diagnostic and website usage information

This information may be used to maintain website functionality, improve performance, understand visitor behaviour, prevent misuse and enhance the overall customer experience.

5. Cookies and Similar Technologies

SUNBLANE and service providers supporting our website may use cookies and similar technologies.

Cookies are small files stored on your browser or device that help websites remember certain information.

Cookies may be used for purposes such as:

• Keeping products in your shopping cart
• Remembering account or session preferences
• Supporting login functionality
• Remembering website preferences
• Understanding website traffic and usage
• Improving website performance
• Measuring marketing effectiveness
• Preventing fraudulent or suspicious activity

Some cookies are necessary for the website to function correctly, while others may support analytics, preferences or marketing.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect some features of the website.

6. How We Use Your Information

We may use personal information for legitimate business and service purposes, including to:

• Create and manage customer accounts
• Process and fulfil orders
• Confirm purchases
• Process payments
• Arrange product delivery
• Provide order updates
• Handle cancellations, returns and refunds
• Register products or warranty information
• Provide installation support
• Provide repair and service support
• Manage customer complaints
• Respond to enquiries
• Provide customer support
• Communicate important service information
• Improve our website and services
• Maintain website security
• Detect or prevent fraudulent activity
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

Where permitted and where appropriate consent or another lawful basis exists, we may also communicate offers, product updates and promotional information.

7. Service, Installation and Complaint Information

SUNBLANE provides after-sales support for applicable products.

When you submit an installation request, service request, repair request or complaint, we may collect information including:

• Customer name
• Contact number
• Address or service location
• Product name and model
• Product serial number, where applicable
• Purchase date
• Invoice or proof of purchase
• Warranty information
• Description of the issue
• Images or documents voluntarily provided by you
• Service appointment information
• Technician/service history
• Service status and resolution details

This information may be shared with authorised service personnel or service partners where reasonably necessary to fulfil your request.

8. Shipping and Delivery

To deliver products purchased through our website, relevant information may be shared with courier, logistics and delivery partners.

This may include:

• Customer name
• Delivery address
• PIN code
• Mobile number
• Order information
• Shipment information
• Other information reasonably required to complete delivery

Such information should only be shared to the extent necessary to provide the requested delivery or related service.

9. Information We May Share

SUNBLANE does not sell or rent your personal information as a standalone business practice.

However, we may share necessary information with trusted third parties that help us operate our business and provide services, including:

• Payment gateways and payment processors
• Banks and financial institutions
• Courier and logistics companies
• Installation partners
• Authorised service technicians or service partners
• Website hosting providers
• IT and security providers
• Customer communication providers
• Analytics providers
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

These parties may process information according to their respective roles, agreements, legal obligations and privacy policies.

10. Product Reviews and User-Submitted Content

Customers may have the option to submit product ratings, reviews or other feedback.

Information intentionally submitted for public display, such as a product review and the associated display name, may become visible to other website visitors.

Please avoid including sensitive personal information, addresses, telephone numbers, financial information or other confidential information in public reviews.

We may moderate or remove reviews where necessary to prevent spam, abuse, unlawful content or violations of our website policies.

11. Marketing Communications

Where permitted by applicable law and based on the appropriate consent or lawful basis, SUNBLANE may send customers information about:

• New products
• Special offers
• Discounts
• Seasonal campaigns
• Product recommendations
• Service updates
• Other SUNBLANE promotions

Where an unsubscribe or opt-out mechanism is provided, you may use it to stop receiving eligible promotional communications.

Transactional communications relating to orders, payments, deliveries, warranty, service or account security may still be sent where necessary.

12. Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Loss
• Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and should not share passwords, OTPs or other authentication information with unauthorised persons.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, contractual, accounting, warranty, dispute-resolution or legal purposes.

Retention periods may differ depending on the nature of the information.

For example, certain order, invoice, tax, warranty and transaction records may need to be retained for periods required under applicable laws.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

14. Your Privacy Choices and Rights

Subject to applicable law and relevant exceptions, you may be able to request:

• Access to personal information associated with you
• Correction of inaccurate or incomplete information
• Updating of personal information
• Deletion or erasure of eligible personal information
• Withdrawal of consent where processing is based on consent
• Opt-out from eligible promotional communications
• Information regarding the processing of your personal information
• Grievance redressal regarding the handling of your personal information

Certain information may need to be retained even after a deletion request where retention is required for legal, taxation, fraud-prevention, contractual, warranty, dispute-resolution or other lawful purposes.

We may also need to verify your identity before processing certain privacy-related requests.

15. Third-Party Websites and Services

Our website may contain links to, integrations with or services provided by third-party websites or platforms.

SUNBLANE is not responsible for the privacy practices, security or content of independent third-party websites.

When you leave our website or interact directly with a third-party service, we recommend reviewing that provider’s privacy policy before submitting personal information.

16. Children’s Privacy

SUNBLANE’s online store and services are intended for customers capable of entering into valid transactions under applicable law.

We do not knowingly seek to collect personal information from children where parental or guardian consent would be legally required.

If you believe that a child has provided personal information in circumstances where appropriate consent was required, please contact us so that the matter can be reviewed and appropriate action can be taken.

17. Fraud Prevention and Website Security

We may process relevant technical, account and transaction information to:

• Detect suspicious activity
• Prevent fraudulent transactions
• Protect customer accounts
• Prevent misuse of our website
• Investigate security incidents
• Protect SUNBLANE, our customers and service providers

Where necessary, suspicious transactions may be reviewed, restricted or cancelled in accordance with applicable terms and law.

18. Legal Compliance

We may use, preserve or disclose information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government or regulatory requests
• Comply with court orders or other lawful processes
• Enforce our website terms and policies
• Establish, exercise or defend legal claims
• Protect the rights, property or safety of SUNBLANE, our customers or others

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Products and services
• Business operations
• Technology
• Third-party service providers
• Legal or regulatory requirements

When changes are made, the revised policy may be published on this page with an updated “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact SUNBLANE through our official customer support channels.

SUNBLANE

Website: sunblaneindia.com

Privacy / Grievance Contact:
[Insert official privacy/grievance email]

Business / Registered Address:
[Insert complete legal business address]

Grievance Officer / Contact Person:
[Insert details if applicable]

We will endeavour to review and respond to legitimate privacy-related requests in accordance with applicable law.

Consent and Acknowledgement

By using the SUNBLANE website, submitting information to us or using our services, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law and any consent requirements that apply to the particular processing activity.

SUNBLANE — Respecting Your Privacy While Serving Your Home.