Refund, Return & Replacement Policy

Last Updated: September 7, 2026

At SUNBLANE – Your Kitchen Partner, customer satisfaction is important to us. We aim to provide genuine kitchen and home appliances in proper condition and with reliable after-sales support.

This Refund, Return & Replacement Policy explains the conditions under which products purchased through sunblaneindia.com may be returned, replaced or refunded.

1. 7-Day Return Policy

Eligible products may be returned within 7 calendar days from the date of delivery.

A return request must be submitted to SUNBLANE customer support within this 7-day period.

For example, if your product is delivered on 10 September, you should raise the eligible return request no later than 17 September.

Requests submitted after the applicable return period may not qualify for return, except where otherwise required under applicable law or covered under the product warranty.

2. When Is a Product Eligible for Return?

Subject to verification and the conditions below, a return or replacement request may be considered where:

You received a damaged product.
The product was damaged during transit.
You received the wrong product or model.
The product received is materially different from your confirmed order.
A major component or included item is missing.
The product has a verified manufacturing or functional defect at the time of delivery.
Another return reason is specifically accepted under the applicable product terms.

SUNBLANE may request photographs, videos, an unboxing video or other reasonable evidence to verify the issue.

3. Change-of-Mind Returns

For large kitchen/home appliances, installation-dependent products, spare parts and certain other categories, a simple change of mind may not automatically qualify for return.

Examples include:

“I no longer need the product.”
“I changed my mind.”
“I ordered the wrong model/size.”
“I found the product cheaper elsewhere.”
“I do not like the colour after delivery.”

Customers should therefore carefully check the product model, dimensions, specifications, size, colour, installation requirements and compatibility before placing an order.

Where SUNBLANE specifically permits a change-of-mind return, additional return-shipping or handling conditions may apply and will be communicated before the return is approved.

4. Return Condition

For an eligible return, the product should normally be returned in substantially the same condition in which it was received.

Where applicable, please retain:

Original product
Original box and packaging
Accessories
Manuals
Warranty card
Invoice
Free items supplied with the product
Labels and tags
Other components included in the package

Please do not intentionally damage, modify or unnecessarily dismantle a product while a return request is under review.

5. Installed or Used Products

Products requiring installation, particularly Kitchen Chimneys, Hobs and other built-in appliances, may need additional technical verification once installed.

A product that has been installed or used will not necessarily qualify for a normal return merely because the customer changes their mind.

However, if an installed product has an alleged manufacturing or functional defect, SUNBLANE may arrange or require technical inspection before determining the appropriate repair, replacement or refund resolution.

Your statutory rights under applicable law remain unaffected.

6. Non-Returnable Situations

Subject to applicable consumer law, return may be declined where:

The return request is made after the applicable 7-day period without another valid legal/warranty basis.
The product has been damaged due to customer misuse.
Damage resulted from improper handling.
The product was modified or altered after delivery.
An unauthorised repair caused or contributed to the problem.
The issue results from incorrect installation not attributable to SUNBLANE or its authorised service provider.
A spare part was ordered for an incompatible product despite correct compatibility information being provided.
The product is materially incomplete due to items being lost after delivery.
The claim cannot reasonably be verified.
The issue is ordinary wear and tear rather than an eligible defect.

These exclusions do not override rights that customers may have under applicable Indian law.

7. Damaged Product on Delivery

If the package or product arrives visibly damaged, please contact SUNBLANE as soon as reasonably possible.

We recommend retaining and, where possible, recording:

Outer packaging
Shipping label
Product box
Product condition
Damaged area
Accessories received

An unboxing video can be useful when verifying transit damage, missing items or an incorrect product.

SUNBLANE may investigate the claim with the courier/logistics partner before approving the resolution.

8. Wrong Product Received

If SUNBLANE sends a product different from your confirmed order, please raise a return/replacement request within the applicable return period.

After verification, we may arrange collection and provide the correct product, subject to availability, or another appropriate resolution including a refund where applicable.

9. Defective Product

If you believe the product has a manufacturing or functional defect, contact SUNBLANE with details of the issue.

Depending on the product and problem, we may arrange:

Remote Troubleshooting → Technical Inspection → Repair → Replacement → Refund, as appropriate.

A technical inspection may be required before a product is declared defective.

10. Return Request Process

To initiate a return, contact SUNBLANE through the official customer-support channel and provide:

Order Number
Customer Name
Registered Mobile Number
Product Name & Model
Date of Delivery
Reason for Return
Photographs/Video of the Product or Issue, where applicable

Our team will review the request and provide further instructions.

Please do not send a product to an address without receiving applicable return instructions from SUNBLANE.

11. Return Pickup

Where return pickup is approved and available, SUNBLANE or its logistics partner may arrange collection from the original delivery address.

Pickup availability depends on courier serviceability and the customer’s location.

The customer should ensure that the product is properly packed and ready for collection.

Where reverse pickup is unavailable, SUNBLANE may provide alternative return instructions.

12. Return Inspection

Approval of a return request does not automatically mean that a refund has been approved.

After the returned product reaches SUNBLANE or the designated return facility, it may be inspected to verify:

Product identity
Serial/model number
Reported issue
Physical condition
Accessories
Packaging
Signs of misuse or damage
Return eligibility

Once verification is completed, SUNBLANE will determine the appropriate resolution according to this policy and applicable law.

13. Refund Timeline – Within 15 Days

Once an eligible returned product has been received by SUNBLANE and successfully verified, the approved refund will be processed within 15 days.

Important

The 15-day refund period begins after the returned product is received and the return/refund is approved following verification — not from the original delivery date or the date on which the customer first submits the return request.

After SUNBLANE initiates the refund, the time required for the amount to appear in the customer’s account may additionally depend on the bank, card issuer, UPI provider or payment gateway.

14. Refund Method

Where reasonably possible, refunds will be processed to the original payment method used for the purchase.

Depending on the original transaction, this may include an eligible:

UPI account
Debit card
Credit card
Net-banking account
Other supported payment method

Where a refund to the original method is not technically possible, SUNBLANE may contact the customer regarding an appropriate alternative method.

15. Cash on Delivery Orders

Where Cash on Delivery is available and an eligible COD order qualifies for a refund, SUNBLANE may request appropriate bank/UPI information from the customer to process the refund.

Customers must provide accurate refund information.

SUNBLANE will not ask customers to provide confidential credentials such as OTP, ATM PIN, UPI PIN or internet-banking password to receive a refund.

16. Replacement

Where an eligible product qualifies for replacement, replacement will be subject to product availability.

If the same model or variant is unavailable, SUNBLANE may discuss an appropriate alternative resolution with the customer.

A replacement product may also remain subject to the applicable original or replacement warranty terms communicated by SUNBLANE.

17. Missing Accessories or Components

Where only an included accessory or component is missing, SUNBLANE may provide the missing item instead of requiring return of the complete appliance where this provides an appropriate resolution.

Verification may be required.

18. Shipping Charges

If a return results from a verified error attributable to SUNBLANE, such as an incorrect product or eligible transit damage, applicable return logistics will generally be handled according to the approved return process.

For any voluntarily accepted change-of-mind return, original or reverse-shipping charges may be non-refundable or deducted where permitted and clearly communicated.

19. Installation Charges & Additional Services

Product refund eligibility and installation/service charges are separate matters.

Unless required by applicable law or the issue resulted from SUNBLANE’s error, charges already incurred for services such as:

Installation
Technician visit
Additional ducting
Accessories
Drilling/fitting
Additional materials
Other completed services

may not automatically be refundable merely because the product itself is returned.

20. Cancellation Before Dispatch

If you wish to cancel an order before dispatch, please contact SUNBLANE as soon as possible.

If cancellation is successfully completed before shipment, any eligible prepaid amount will be refunded according to the applicable payment/refund process.

Once an order has been dispatched, the applicable return procedure may need to be followed.

21. Warranty After the Return Period

The expiry of the 7-day return period does not automatically mean the expiry of your product warranty.

If an eligible SUNBLANE product develops a covered defect after the return period, customers should raise a Warranty/Service Request.

For eligible kitchen chimneys, warranty coverage may include the applicable comprehensive product warranty and extended motor warranty according to the particular model’s warranty terms.

22. Refund Status

If an approved refund has not appeared after the communicated processing period, customers should first check the applicable bank/payment account.

If necessary, contact SUNBLANE with:

Order number
Return reference
Refund reference, if provided
Registered mobile number

Our support team can help verify the refund status.

23. Fraudulent or Abusive Returns

SUNBLANE reserves the right, subject to applicable law, to investigate and reject fraudulent or abusive return claims, including deliberate product damage, product substitution, false claims or manipulation of the return process.

Appropriate action may be taken where fraudulent activity is reasonably established.

24. Consumer Rights

Nothing in this Refund, Return & Replacement Policy is intended to exclude or restrict any statutory right or remedy available to customers under applicable Indian consumer law.

Where applicable law provides mandatory rights beyond this policy, those rights will continue to apply.

25. Contact SUNBLANE

For Return, Replacement, Refund, Cancellation, Warranty or Service assistance, contact SUNBLANE through our official support channels.

SUNBLANE – Your Kitchen Partner
Website: sunblaneindia.com
Customer Care: 97542 61400, 88894 22296
Email: sunblaneappliances@gmail.com
Return Address: S.S. Chimney House Shop No. 03, Jal Seva, Ayodhya Bypass Rd, opposite Adhar Hospital, Karond Chouraha, Murli Nagar, Karond, Bhopal, Madhya Pradesh 462038 Mob. 97542 61400, 88894 22296

Please keep your Order Number, Invoice and Product Details ready when contacting us.